Full Privacy Notice
Introduction
We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after.
This Privacy Notice sets out how we collect, use, and store your personal information (this means any information that identifies or could identify you).
The See Me Be Privacy Notice may change so please remember to check back from time to time, this is version 1.0 and was last updated on the 24th August 2022. Where we have made any changes to this Privacy Notice, we will make this clear on our website or contact you about any changes.
We are committed to treating you with respect and openness.
Who we are
We are See Me Be CIO, Registered Charity Number 1188359.
We are a "data controller" for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation ("Data Protection Law"). This means that we are responsible for the processing of your personal information.
For further information about our privacy practices, please contact our Data Protection Manager by emailing info@seemebe.org.
How we collect information about you
Everything we do, we do to ensure that we can help people with learning disabilities find and enter into paid employment.
We collect information from you in the following ways:
When you interact with us directly: This could be if you ask us for support to find paid employment, register with us for training or an event, make a donation to us, ask a question about the support we offer, complete a survey providing feedback on our services, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, make a purchase from our shops, or get in touch through the post, or in person.
When you have been referred to us for support: We collect some information from the local authority, other support services, your family or friends if they have referred you to us for support.
When you interact with us through third parties: This could be if you provide a donation through a third party such as Just Giving or one of the other third parties that we work with.
When you interact with us on our website/social media platforms: When you interact with us through our website or on a social media platform, such as Facebook, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms. If you interact with us in this way, we encourage you to read the privacy policy of the social media platforms you use.
Information we collect and why we use it
Personal information we collect includes details such as:
• your name
• date of birth
• email address
• postal address
• telephone number
• credit/debit card details (if you are making a purchase or donation)
• your education and work history (if we are supporting you to enter into employment)
• health information and support needs (if we are supporting you)
• details of the support we are providing you with
• information you provide in any communications between us.
We will mainly use this information:
• Create a support plan that meets your needs and keep the support plan up to date if we are supporting you to enter employment).
• To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
• To provide the services or goods that you have requested.
• To update you with important administrative messages about your donation, an event or services or goods you have requested.
• To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
• To keep a record of your relationship with us.
• Where you volunteer with us, to administer the volunteering arrangement.
We may also use your personal information:
• To contact you about our work and how you can support See Me Be.
• To invite you to participate in surveys or research.
If you do not provide this information, we will not be able to process your donation, sign you up for a particular event or provide goods and services you have requested.
Sensitive Personal Information
Some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation, or religious beliefs.
If you contact See Me Be for support with entering into paid employment, with your explicit consent we will collect and process sensitive information about you, usually about your learning disability, so that we can ensure that we provide the support you require.
Information about Children and Young People
We don’t actively collect personal data about children, but we will sometimes receive limited data about children if they decide to fundraise for us. Wherever possible, we will ask for consent from parents to collect information about children and young people under the age of 16.
Automated decision making
We do not use automated decision making and profiling.
Lawful Basis
We will process your personal information:
• In order to fulfil a contract with you;
• Where we have your consent;
• When we have a legal obligation; or
• For our legitimate interests.
‘Legitimate Interests’ means that the reason we are processing your personal information is to help us to achieve our vision of ensuring that adults with learning disabilities are given support to overcome the barriers to gaining paid employment.
Whenever we process your data under the ‘legitimate interests’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work via post, conduct research to improve our services, for our legal purposes, or for complying with guidance from the Charity Commission.
Cookies
Cookies are small text files that are placed on your device’s hard drive by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We only use essential cookies on our website.
Who has access to your personal information
We will never sell or rent your information to organisation so that they can contact you for any marketing activities.
We may share your information with third parties, such as trusted partner and suppliers, who work with us, or on our behalf, to help us deliver our service or achieve the purposes set out in this policy. These third parties may include:
• Third party service providers, such as our IT service provider, cloud storage solutions, partners who process our donations.
• Professional advisors.
• Government bodies/authorities, such as the Charity Commission, where we are legally required to do so.
• Volunteers, agents and contractors where there is a legitimate reason for them receiving the information.
Sometimes we need to share your personal information to protect the rights, property, or safety of See Me Be, people we support, our donors or others.
This includes sharing information with other organisation for fraud detection and protection, or with local authorities or social services who provide health, legal or social care or treatment.
Sometimes we cannot keep information confidential as we need to ensure vulnerable adults are safe. This means that if you tell us anything about yourself or another person being hurt or at risk of being hurt, we might need to tell someone who can help. Sometimes the court might order us to share information and you might ask us to share information on your behalf.
We will only share your information in other circumstances with your consent.
Where is your information processed, stored and transferred
We will usually only process, transfer and store your information inside the EEA. If any of our service providers are located outside of the EEA, we will ensure that appropriate safeguards are in place.
Keeping your information safe
We take looking after your information very seriously. We have put in place appropriate physical, technical and organisational measures to protect the personal information that we process, both on and off-line, from improper access, use, alteration, destruction, and loss.
How long we keep your personal information
How long personal information will be kept for depends on the type of information it is and what it is being used for. For example:
• We will keep your personal data for 10 years after your last donation or meaningful interaction.
• If you are someone who receives support from See Me Be, we will keep your data for 7 years after we stop providing you with support.
• Personal data used in relation to a safeguarding incident will be kept for a minimum of 75 years.
• If you ask us not to send you marketing emails, we will stop storing your email for marketing purposes (although we will keep a record of your preference not to be emailed.
Your rights
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting us by email at info@seemebe.org. You can also make a complaint to the Information Commissioner's Office, https://ico.org.uk/.
• Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making.
You can make a request for access free of charge by emailing info@seemebe.org. We may need you provide us with evidence of your identity.
• Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest. You also have the right to object where we are processing your personal information for direct marketing purposes.
Please contact us as noted above, providing details of your objection.
• Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
• Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
• Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, or you have withdrawn consent, or where we have no lawful basis for keeping it.
• Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
You can also find out more about your rights in respect of your personal data by visiting https://ico.org.uk/your-data-matters/.